Project Overview
For Ice Barrel, I led the creation of automations that increased efficiency in booking shipments by 77%. I also implemented Zendesk and created a custom Zendesk template for support.icebarrel.com.
Key Achievements
- 77% Increase in Efficiency: Developed automations that significantly reduced the time and effort required for booking shipments.
- Zendesk Implementation: Successfully integrated Zendesk to streamline customer support operations.
- Custom Zendesk Template: Designed and implemented a custom template to enhance user experience on the support platform.
Technologies Used
- Automation Tools: Python, Zapier
- Customer Support: Zendesk
Impact
These improvements have led to a more efficient workflow and enhanced customer satisfaction, contributing to the company’s growth.